How to set up a ticket system in your Discord server
A support system is worth setting up before you need it - the day a raid hits or a launch goes wrong is the wrong moment to figure out who answers what. This walks through the setup with ABURA, from an empty server to a first answered ticket.
Add the bot to your server
Invite ABURA through the button on this page and pick the server. You need the Manage Server permission on it - Discord requires that of whoever adds an app.
Decide who does support
Create a Discord role for your support team, or use one you already have. This role - not a list inside the bot - decides who can read tickets later, so it is worth being deliberate about who wears it.
Pick the support channel
Choose the channel where members open tickets and attach your support role to it in the dashboard. Whoever wears that role becomes a supporter for that channel.
Define your categories
Categories are the question your members answer first: bug, report, application, billing. Three to six work well - more than that and people pick at random, which is worse than no categories at all.
Open a test ticket yourself
Open one from a normal member account, attach a screenshot and answer it from the dashboard. It is the fastest way to find out whether the role is right - and the only test that catches a support role that cannot actually see anything.
Optional: let the AI sort them
On Prime servers each new ticket is read on arrival, sorted into your categories and ranked by urgency. Nothing to configure beyond the categories you already defined.
Common questions
Start with step one
Add ABURA to your server and work through the steps above - the ticket system is free.
Add ABURA to DiscordABURA keeps your Discord community active, informed and organized — from automatic content to a full support ticket system with its own web dashboard.